Terms and Conditions
- Prices quoted are for one day or weekend hire only. Prices are GST exclusive.
- Goods are due back on first working day following the function or event.
- All published prices are subject to change without notice.
- All bookings are subject to stock availability; a non-refundable booking fee equal to 25% of the hire charges can be paid to reserve stock. Cancellation of any booking within 14 days of the hire date will incur the full hire cost, which will only be refunded should we successfully rehire the items for that period.
- Full payment must be paid 3 working days prior to dispatch or pick up.
- Payment is required before delivery, unless prior arrangements are made.
- All damage, loss or breakage of equipment and packaging (including boxes and crates) is to be paid for by the hirer at replacement cost. It is the hirer’s responsibility to guard against equipment loss or damage until returned or collected. A bond will be held in the form of a valid credit card number for this purpose. Hirer shall be informed of the amount payable for damaged goods prior to processing. All hire equipment is to be insured by the hirer while outside of A Grand Affair premises or vehicles.
- The hirer accepts full responsibility for the correct manner of use of the equipment.
- The hirer shall handle with care all hire equipment and will ensure that any bylaws, consents or restrictions are adhered to when using equipment hired from A Grand Affair.
- The hirer shall accept liability for any injury of damage caused to the hirer or associate users and their property.
- The hirer shall pay for all delivery costs. All times stated or quoted for delivery are approximate.
- A Grand Affair will not be liable for any delays or associated costs from any delays, caused by circumstances beyond their control, or where it is deemed inappropriate to make the delivery, or proceed with this hire.
- If goods are to be delivered by A Grand Affair the hirer must be specific relating to the exact delivery point. Locations that are not easily accessible may incur an additional charge.
- Deliveries made to third parties or unoccupied premises are made entirely at the hirer’s risk.
- All goods are carefully checked when packed. It is the hirer’s responsibility to check the goods upon delivery and immediately notify A Grand Affair of any discrepancies and/or damages between the goods supplied and the goods ordered. Complaints made after the return or pickup of goods will not be considered.
- All dinnerware/crockery and or utensils used for catering purposes are to be returned rinsed, food free & re-packed in the delivery containers. A cleaning fee may be applied.
- All equipment shall be placed in an accessible position if being collected by A Grand Affair. Returned visits to collect missing stock will incur additional fees. Alternatively the client will return the stock to our premises.
- A Grand Affair shall make their best efforts to supply the hirer with the goods requested, but reserve the right to supply you with similar goods.
- All goods for hire remain the property of A Grand Affair.
- Linen products may be subjected to small, light marks; slight difference in colour shad may also occur (being a hire product, it is not brand new). If your cloth has a large and/or dark stain, please contact us immediately so we can arrange a replacement and/or credit.
- Any burns, rips and cuts are subject to replacement costs. If a tablecloth is received in this condition please contact us immediately so we can arrange a replacement and/or credit.